At Leather Chaps Maker, we want you to be completely satisfied with your leather chaps purchase. Our return and exchange policy is designed to provide you with peace of mind and a hassle-free shopping experience.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on all our leather chaps. If, for any reason, you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order for a full refund or exchange.
Conditions for Returns and Exchanges:
Unused and Unworn: Chaps must be in new, unused, and unworn condition. We cannot accept returns on items that show signs of wear or use.
Original Packaging: Please return the chaps in their original packaging, including all tags and labels.
Return Authorization: Contact our customer service team at [Support@leatherchapsmaker.com] to request a return authorization before sending the item back. Include your order number and a brief reason for the return.
How to Initiate a Return or Exchange:
Contact Us: Email our customer service team at [Support@leatherchapsmaker.com] within 30 days of receiving your order to initiate the return or exchange process.
Receive Authorization: After receiving your request, we will provide you with a return authorization and instructions on how to proceed.
Package Your Item: Pack the chaps securely in the original packaging, including all tags and labels.
Ship Your Item: Send the package to the address provided with the return authorization. We recommend using a trackable shipping method.
Refunds and Exchanges:
Refunds: Once we receive your return and inspect the item, we will process a full refund to the original payment method.
Exchanges: If you wish to exchange the item, we will ship the replacement once we receive and inspect the returned item.
Additional Information:
Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
Processing Time: Please allow 7-10 business days for us to process your return or exchange once we receive the item.
Custom Orders: Unfortunately, we cannot accept returns or exchanges on custom-made leather chaps unless they are defective or damaged.
If you have any questions or concerns about our return and exchange policy, please contact our customer service team at [Support@leatherchapsmaker.com].
Thank you for choosing Leather Chaps Maker for your leather chaps needs.
